J180413 Customer Service Representative J180413 Remote Day (United States of America) June 4, 2021 Finance Demonstrates competency and proficiency in revenue cycle processes across multiple payers and systems; performs special projects as assigned including requests for patient billing records; consistently focuses on service excellence and patient satisfaction and is patient centric in all duties performed; demonstrates strong written and oral communication skills, and resolves issues with minimal assistance. Performs all daily transactions timely, completely, and accurately across all payer and service types in multiple Information systems with minimal direction. Maintains competency, meets work standards, and maintains proficiency to perform these daily transactions and functions. (60%) Identifies and communicates any issues or barriers in work environment or processes. Recommends process improvements or courses of action for problem resolution to respective team leader or manager, in order to help meet departmental and organizational initiatives and goals. (10%) Maintains strict adherence to and compliance with all internal and external policies, procedures, rules, regulations, patient confidentiality, and HIPAA privacy. Remains current on all regulations, policies, and procedures that are essential to completing assigned daily tasks. (15%) Cooperates with and maintains excellent working relationships with patients, fellow staff from PFS, WPAHS, and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (15%) Performs other duties as assigned or required. 2 years of hospital patient accounting experience Experience operating PC and using software applications Strong customer service and patient satisfaction background Associate's Degree in Business, Accounting or Healthcare Administration 3 years healthcare experience with working knowledge of financial procedures, healthcare regulations, and/or billing requirements Experience with Invision and/or Meditech patient accounting systems Product Manager Remote CBO Professional Remote Lead Financial Analyst Billing Associate Director Medical Cost Strategy Senior Financial Analyst Associate Underwriter Senior Medical Underwriter Remote
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